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Privacy Policy

Last Updated: November 16, 2025

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Onyx Vacations, LLC ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services or visit our website.

 

1. Information We Collect

 

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Booking and Travel Details: Passport information, date of birth, travel preferences (e.g., dietary needs, medical considerations, seating preferences), flight and accommodation details, and payment information (processed securely by third-party processors).

  • Website Usage Data: IP address, browser type, operating system, pages viewed, time spent on our site, and referring URL. We collect this using cookies and similar tracking technologies.

  • Communication Data: Information you provide when contacting us via email, phone, or website forms, including inquiries, feedback, and customer service records.

 

2. How We Use Your Information

 

We use the collected information for the following purposes:

  • To Provide Services: To process and manage your vacation bookings, arrange flights, accommodations, and activities, and provide necessary travel documentation.

  • Communication: To send you booking confirmations, travel updates, important safety information, and respond to your inquiries.

  • Personalization: To tailor our service offerings and website content to your preferences and past travel history.

  • Marketing: To send you promotional materials, newsletters, and special offers that we believe may be of interest to you. (You can opt-out of marketing communications at any time.)

  • Improvement: To analyze website usage and client feedback to improve our website, services, and operations.

  • Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Onyx Vacations, LLC, our clients, or others.

 

3. Sharing Your Information

 

We may share your personal information with the following parties, only as necessary:

  • Travel Suppliers: Airlines, hotels, tour operators, and ground transportation providers to fulfill your travel arrangements.

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT support, marketing, and data analytics.

  • Legal & Regulatory Authorities: When required by law, subpoena, or legal process, or to protect our rights or the safety of others.

 

4. Data Security

 

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

 

5. Your Choices and Rights

 

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal data, subject to legal and contractual exceptions.

  • Opt-Out: Unsubscribe from our marketing communications via the link in the email or by contacting us directly.

 

6. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us at:

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